By booking the Premium Emergency IT Support service with Jayom Infotech, you explicitly agree to the following terms of engagement. These terms are strictly enforced to ensure rapid response times and the highest quality of service.
Our Emergency IT Support is a hyper-local service.
Service Radius: We operate strictly within a 5 to 7-kilometer radius of Pincode 400009 (South Mumbai).
Service Hours: Emergency dispatches are available exclusively between 11:00 AM and 5:00 PM.
Out-of-Bounds Bookings: If a booking is made for a location outside our strict operational radius, Jayom Infotech reserves the right to cancel the appointment. If canceled by our team prior to dispatch, a full refund will be issued.
To filter out fraudulent requests and secure your priority timeslot, this service requires 100% advance payment through our online booking portal.
Non-Refundable Dispatch: Once your payment is confirmed and a Jayom Infotech engineer is dispatched and en route to your location, the booking fee becomes strictly non-refundable.
Failed Access: If our engineer arrives at the provided address and is denied entry, the site is closed, or the designated contact person is unavailable, the service will be marked as fulfilled, and no refund will be issued.
Our emergency response is tailored to the specific problem reported during booking.
Detailed Reporting Required: Clients must clearly describe the specific device and the exact nature of the failure (e.g., “Main server unable to connect to LAN,” or “Epson printer offline network error”).
Vague Complaints: Generic, undefined complaints such as “the computer is not working” or “the network is down” without further detail will be subject to an additional on-site diagnostic fee.
Scope of Work: The engineer is dispatched solely to resolve the primary issue stated in the booking form. Additional hardware repairs or secondary issues discovered on-site fall outside the scope of the emergency call and will require a separate quotation.
If you are booking emergency support on behalf of a third-party office, client, or remote site, you bear full responsibility for authorizing our intervention.
Required Information: You must provide the exact Name, Physical Address, and direct Phone Number of the Point of Contact (POC) located at the destination site.
Verification: Jayom Infotech will not touch, modify, or repair third-party hardware without explicit consent from the on-site POC. If the POC refuses service or is unaware of the booking upon our arrival, the dispatch is considered complete, and the no-refund policy applies.
While Jayom Infotech guarantees rapid response and expert effort, we are not liable for pre-existing hardware failures, data loss resulting from damaged drives, or secondary software corruption. Clients are strongly advised to maintain independent data backups. These terms and conditions are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
